Sometimes your QuantaCann unit may not come back online after a power outage or software update.
If your unit is showing offline in the QuantaCann site, please try these steps
- Check to see if the blue light on the front of the unit is on.
- If the light is off, then press the button and it should light up blue and start up.
- If it does not light up, then check the power switch on the back of the unit.
- If it is already on, continue to the next step.
- Cycle the power on the unit, by shutting off the power switch on the back, wait a couple seconds and turn it back on. Then press the power button on the front and it should light up blue.
- Connect a keyboard to the usb port on the back of the unit and hit the enter key once. After a few minutes, check to see if the unit is back online.
- If the unit is still not showing online, please submit a support ticket for further assistance.
Note: It may take a few minutes to show online in the site after turning on.